Privacy Policy
Last updated: September 16, 2026
nova-q collects and uses personal information to operate our store, process and deliver orders, provide customer support, maintain security, prevent fraud, comply with legal obligations, improve the store, and conduct permitted marketing.
Information We Collect
Contact and order information, including name, email address, phone number, shipping address, billing address, items ordered, delivery information, returns, and support history.
Transaction information received from payment providers, such as payment status and limited payment details. We do not store complete card numbers on our own systems.
Device and usage information, including IP address, browser type, pages viewed, referring links, cookies, and interaction data.
Marketing preferences, consent records, and campaign or advertising measurement data where applicable.
How We Use Information
To process payments, fulfill orders, provide tracking, manage returns, and respond to support requests.
To secure accounts and transactions, detect abuse, and prevent fraud.
To maintain and improve website performance, product presentation, and customer service.
To comply with tax, accounting, consumer-protection, privacy, and other legal obligations.
To send marketing communications when permitted and honor opt-out requests.
Cookies and Advertising
Cookies and similar technologies may be used for cart and checkout functions, preferences, analytics, fraud prevention, and advertising measurement. Where required, non-essential cookies are used with consent. Customers can use browser controls and any privacy controls made available by the store.
Sharing
Information may be shared as necessary with payment processors, fulfillment providers, shipping carriers, fraud-prevention providers, analytics and advertising providers, email-service providers, professional advisers, and authorities when required by law. These providers may use information only for their authorized services and legal obligations.
Retention and Security
We retain personal information only for as long as reasonably necessary for orders, customer service, accounting, legal compliance, security, and dispute resolution. Reasonable administrative, technical, and organizational safeguards are used, but no transmission or storage system can be guaranteed completely secure.
Privacy Rights
Depending on location, customers may have rights to access, correct, delete, restrict, or obtain a copy of eligible personal information, and to opt out of certain targeted advertising, sale, or sharing as defined by applicable law. We do not knowingly sell personal information for money. Marketing emails may be stopped using the unsubscribe link.
To submit a privacy request, email support@nova-q.shop. We may request information reasonably necessary to verify identity and protect customer data.
Children
The store is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13.
Contact
nova-q
Email: support@nova-q.shop
Phone: 3152755675
Address: 105 Dabney Ave, Bessemer, Alabama 35020, United States