Shipping Policy Last updated: September 16, 2026 nova-q ships orders placed through our store to eligible addresses within the United States. The shipping destinations and methods available for a specific order are displayed at checkout. Shipping Cost Standard shipping is free for eligible United States orders. Any optional expedited or special delivery charge will be clearly displayed before payment. Processing and Delivery Estimates Orders are normally processed within 0 to 1 business days. After shipment, estimated transit time is 0 to 1 business days. The normal estimated total delivery time is therefore 0 to 2 business days from the date an order is successfully placed. Order cut-off time is 2:00 PM Pacific Standard Time (GMT-08:00). Orders placed after this time will begin processing on the next business day. Business days are Monday to Saturday, excluding applicable United States public holidays. Delivery dates are estimates and may be affected by carrier delays, severe weather, address verification, payment review, inventory issues, or other events outside our reasonable control. Tracking When tracking is available, it is sent to the email address provided at checkout. Tracking may take time to update after a shipping label is created. Address Accuracy Customers are responsible for providing a complete and accurate shipping address. Contact us as soon as possible if an address correction is required. We cannot guarantee changes after an order has entered fulfillment. Additional carrier or reshipment costs caused by an incorrect customer-provided address may be charged where permitted by law. Lost, Delayed, or Damaged Shipments Contact us promptly if tracking has not updated, a shipment appears lost, or a package arrives damaged. Include the order number, tracking information, and clear photos of damaged items and packaging when applicable. Keep the item and packaging until our review is complete. Contact nova-q Email: support@nova-q.shop Phone: 3152755675 Business address: 105 Dabney Ave, Bessemer, Alabama 35020, United States 【Terms of Service】 Last updated: September 16, 2026 These Terms of Service govern access to and purchases from our store, which is operated by nova-q. By using the website or placing an order, you agree to these terms and the policies published on the store. Store Use Customers may use the website only for lawful shopping and support purposes. Interference with store security, checkout, inventory, accounts, or other customers is prohibited. We may restrict access or cancel activity reasonably believed to be fraudulent, unlawful, or harmful. Product Information We aim to present product names, descriptions, images, prices, availability, and material purchase conditions accurately. Packaging or appearance may change because of supplier updates or screen display differences. Customers should review the product page and product label before use. Product names, trademarks, logos, and imagery may belong to their respective owners and are used to identify products offered for sale. Unless expressly stated, nova-q is an independent retailer and is not the manufacturer or brand owner. Orders and Pricing An order is an offer to purchase. An order may be rejected, limited, or canceled before fulfillment because of inventory, pricing, address, payment, fraud, legal, or technical issues. If payment was captured for a canceled order, the amount will be refunded to the original payment method. Prices, discounts, taxes, shipping charges, and the final total are displayed before payment. Customers are responsible for providing accurate billing, contact, and shipping information. Shipping and Returns Normal processing time is 0 to 1 business days and estimated transit time is 0 to 1 business days for eligible United States orders. The normal estimated total delivery time is 0 to 2 business days. Order cut-off time is 2:00 PM Pacific Standard Time (GMT-08:00). Full conditions are stated in the Shipping Policy. Return and refund eligibility, costs, and timing are stated in the Refund Policy. Intellectual Property Store-created website text, layout, and graphics are protected by applicable intellectual-property laws. Third-party names, trademarks, logos, product images, and other materials remain the property of their respective owners. No permission is granted to copy or misuse protected material. Limitation of Liability To the maximum extent permitted by law, nova-q is not liable for indirect, incidental, special, punitive, or consequential loss caused by website misuse, product misuse, carrier delay, third-party services, or events outside reasonable control. Nothing in these terms excludes rights or liability that cannot legally be excluded. Changes These terms may be updated when store operations, legal requirements, payment practices, shipping rules, or website features change. The current version applies when published on the website. Contact nova-q Email: support@nova-q.shop Phone: 3152755675 Business address: 105 Dabney Ave, Bessemer, Alabama 35020, United States